Abstract

Given the complexity and pace of IT changes, implementation of IT projects has faced a critical challenge, and the conventional frameworks of project management and control are not any more responsive to the needs of IT project management. On the other hand, mismanagement of IT projects quality is of the key factors in failure of such projects. Thus, this study identified the activities required to perform each process by focusing on the standardized processes of “Project knowledge-management” using the aspects of quality management given in important frameworks of IT management, including the control objectives for information and technologies related to “Integrated maturity model” and the methodology of the “Integrated logic process.” The method used in this study was mixed. In precise words, a two-stage approach, which is a combination of qualitative and quantitative methods, was used and a questionnaire was used for data collection. After determining the reliability and validity of the questionnaire, a binomial test was used to confirm whether the activities identified in each process have been used or not. Finally, according to the results of statistical test, a process-oriented framework was presented providing the mechanism for managing the quality of IT projects for managers and experts. One of the features of the proposed framework is that, unlike the standard knowledge management design, providing only inputs, outputs and tools for each process, this framework provides the necessary activities for implementing any of the three quality management processes (planning, guarantee, and quality control). Furthermore, activities with priority in each process were identified to allocate resources optimally (financial, human, and so on).