Abstract

With today's economic conditions, the creation of a crisis in small and large companies is not far from the imagination. Sometimes the directors of these companies do not want to believe in the crisis and when they do, it may be a little late for any action. An organizational crisis is the creation of a particular situation that interrupts the normal routine of the work of an organization and suddenly changes public opinion against that organization. Knowledge management or management of wisdom means the systematic availability of information, scientific resources, and the planned organization of human and financial resources through the integration of related technologies. Correct use of knowledge management in controlling and managing the crisis in large-scale organizations is important. The purpose of this article is to present new strategies and analyze the performance of some of the major international companies that play a decisive role in the use or non-use of knowledge management in terms of human, mechanized, documentary and financial dimensions in their success or failure. The results of the evaluation of our proposed methods show that the role of knowledge management is fundamental in controlling financial crises; we conclude that with the implementation of the principles of knowledge management, managers can master the crises with certainty, confidence, and purposefulness. In knowledge-based organizations, less time is spent on identifying the best practices and working methods, and with the knowledge stored in the organization, the best option can be attained to control the crisis.