Abstract

Business process management is a famous approach stressing the alignment of the processes of an organization to gain improved customer satisfaction and performance. Governance is an essential need for the success of process-management measures, which includes a set of guidelines and processes focusing on the organization of all activities and business-process management processes. Thus, identification of the governance components is the basic ground in the success of the organization's processes and improving the organization's performance thus. The present study was conducted to identify the components of governance of business-process management. This study identified 15 components using meta-synthetic methods and used experts' questionnaire to verify and validate the findings. The sample was selected by targeted sampling and the population was the experts in the field of business process management in universities and organizations in countries. The sample included 12 university experts and 18 organizational experts who answered the questions of the questionnaire. The components were examined using the binomial distribution. Finally, given the survey of the experts, 10 final components were identified to have the highest importance: project prioritization, the organizational structure of governance, support, evaluation mechanisms (and rewards), standards, objectives, tasks, roles and responsibilities, best procedures, and services respectively.